Purchases made online are to be collected at the store of your choice during its normal operating hours on the day designated for pickup. To ensure maximum freshness and for food safety reasons, we suggest all food collected to be refrigerated ASAP and must be consumed within 2 hours from the time of pick up.
PAYMENT TRANSACTION
Please note that the credit card transaction is conducted through Windcave Payform System, credit card numbers are not stored on our servers to ensure your security.
Gift Card
No Cash Redemption: The Gift Card is not redeemable for cash.
Online Use Only: The Gift Card is only available for use on our platform.
No Expiry Date and No Additional Processing Fees: The Gift Card does not have an expiry date and incurs no additional processing fees.
To Use for Online Orders: You will need to convert the Gift Card value to Online Order Credit Points. (Each $1 of Gift Card value = 1 Credit Point)
Partial Use : The Gift Card does not need to be used all at once. It can be used in multiple transactions until the full balance is exhausted. Check your balance anytime, anywhere.
Online Order Credit Point
Conversion is Final: Once you have converted your gift card value into credit points, please note that the converted credit points cannot be reverted back to gift card value.
Single Use Only: Each Online Order Credit Points code is valid for a one-time use only.
No Cash Redemption: Credit points are not redeemable for cash.
Minimum Purchase Requirement: To fully benefit from your Online Order Credit Points, they can only be applied to orders that meet or exceed the total value of the credit points. For example, if you have 20 credit points, they can only be used for purchases of $20 or more. Our system is designed to ensure that you can only use your credit points if your purchase meets the required minimum value. This means you will need to adjust your order to meet or exceed the value of your credit points in order to use them.
CHANGES AND CANCELLATION
Please make every endeavour to ensure that the product type, message, pick up date and nominated store are correct before you place your order. Once you have confirmed and paid for your order, no changes are permitted. The order will be charged to your account accordingly. If you decide to cancel 24 hours before the pickup time, a cancellation fee of $10.00 will apply. Ichiban Japanese Takeaway will refund, net of cancellation fee, to your nominated card. There is no refund for any cancellation less than 24 hours before the pickup time. The above cancellation terms apply to both Online and Instore orders.
ORDERING
Please note that purchases made by credit card will be designated to: Ichiban Japanese Takeaway
ALLERGEN INFORMATION & DISCLAIMER
Ichiban japanese takeaway will endeavour to provide allergen-free or gluten free products if requested by the customer but traces of allergens or gluten may be unintentionally present in food due to cross-contamination during store operations. We cannot guarantee 100% that our products are allergen or gluten free. Subject to law, Ichiban Japanese takeaway will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction to a product sold through a Ichiban japanese takeaway store.