Advanced TWINSPIRE PTY LTD ABN 72 681 675 936 trading as Ichiban Japanese Takeaway (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all of the Privacy Act’s requirements in respect of the collection, management and disclosure of your personal information.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect the following types of personal information about you:
your name and contact details (such as address, email address, telephone);
if you have visited, posted on or interacted with our website or our social media pages (including Facebook), the information that you have shared with us on those platforms (such as your social media account name, your email address and any photographs that you shared);
if you are a customer and have participated in any promotional activities that we may run from time to time, other information that you submit to us as part of the promotional activities;
if you are a customer and have lodged a complaint or claim against us, any personal information (including date of birth and health information) that you may have submitted as part of the complaint or claim;
if you are an employee or contractor, your birth date, your job title and health information relating to your employment or engagement with us;
any additional information relating to you that you provide to us directly through our website, or through our representatives or otherwise.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website.
Our website and social media presence
Our privacy policy also applies to our website at www.ichibantakeaway.com.au and our social media pages.
Website logs
We or our hosting service provider may log IP addresses (that is, the electronic addresses of computers connected to the internet) date and time of your visit to the site, pages you accessed, type of browser you are using and referring site to administer the website and gather broad demographic information.
Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Social media platforms
We do not operate, host or control any social media platforms on which we may have a presence. We therefore make no representations or warranties in relation to the privacy practices of the social media platform operators, and we are not responsible for how the social media platform operators may collect, use, store or host your personal information. You should inform yourself about their privacy practices.
Who do we disclose your information to?
We may disclose your personal information to:
our employees, related bodies corporate, franchisees, suppliers, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
our insurers for claims management purposes;
suppliers and other third parties with whom we have commercial
relationships, for business, marketing, and related purposes; and any organisation for any authorised purpose with your express consent. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us, provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable). After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
Changes to our privacy policy
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting. Although we intend to observe this policy at all times, it is not legally binding on us in any way. From time to time we may regard it as necessary or desirable to act outside the policy. If we do so, we will still comply with any statutory right that you may have under the Privacy Act or other applicable legislation.
This privacy policy was last updated on 10 October 2020, version 1